Shipping Policy
The satisfactory delivery of your purchase is of the utmost importance to TK Design LA. For this reason, we only utilize shipping carriers which provide the highest standards in care, dependability and service. Once your order has been confirmed with TK Design LA, you will receive e-mails which will provide you with the status of your order and provide the ability to track your shipment. You will also be able to check the status of your order on TK Design LA’s website when you log on to My Account. If you have any questions during this delivery period, do not hesitate to contact our customer service department.
Please read the following information carefully.
- Our website does not automatically calculate or show the availability of items. To check stock, please feel free to call our customer support or send us an email to contact@tkdesignla.com. In the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
- Exact delivery times or dates are approximate and cannot be guaranteed.
- Please note that orders are shipped when ALL items on your order are in stock and available for shipment.
- Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be carried into your home.
- White Glove Delivery – We remove the packing, and we clean up. We take care of it all, leaving nothing but a natural looking arrangement to your specifications. Delivery INCLUDES placement, assembly and the removal of shipping material and boxes.
- Once the merchandise is picked up by the carrier, you will be notified of the shipment by an e-mail from our customer service department. The e-mail will contain a tracking number and a link to the carrier’s website which will enable you to track the status of your shipment.
If you do not receive your tracking number or you have any other problem regarding your order please feel free to e-mail us at contact@tkdesignla.com.
Small Parcel freight
- Purchased items which are small in dimension and weight are usually shipped using a small package carrier such as FedEx or UPS.
- Delivery time is approximately 7-10 business days.
Large Freight
- Large and heavy items are shipped via truck freight. TK Design LA contracts with freight carriers who specialize in the transportation of furniture and related items; thus minimizing the possibility of damage and enhancing timely deliveries.
- When your order is shipped, you will be contacted by the freight company (by email and/or phone) in order to schedule a delivery date and time. The appointment is typically a 4-hour window. Freight deliveries require an adult signature upon delivery. Please be sure to have an adult present who is authorized to sign the delivery receipt for acceptance of the delivery.
- Freight delivery can take anytime between 7-21 business days.
Our current shipping prices are:
Los Angeles $99.00
Southern California Minus Los Angeles $199.00
Northern California $299.00
United States Minus California $599.00
We do not ship to Hawaii or Alaska